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Testimonials

"Thank you for a fabulous time."

- B. Bright (Melbourne)

 

"I can only speak highly of the whole holiday and the staff."

- Kerry (Victoria)

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Terms and Conditions

 

  • Both the Ozmates Travel booking form and medical consent form MUST be signed by the passenger, passenger's next of kin, legal guardian or carer.
  • Ozmates Travel passengers are required to take out travel insurance as a condition of participation of our holiday/tours.
  • A deposit of $1000 PLUS cost of travel insurance is required to secure your place on your selected tour. Deposits must be paid within 14 days of booking or immediately if within 60 days prior to commencement of the Australian land based tour, 120 days on International tours.
  • Final payment MUST be received by Ozmates Travel 60 days prior to departure date (90 days for train, Plane, Cruise & International), unless otherwise specified.  (The due date is printed on the bottom of your invoice.)
  • Cancellation fees apply if a passenger cancels their holiday. Notice of cancellation must be made in writing to Ozmates Travel. Cancellation fees are:
    Australian Land Based: Train, Plane, Cruise Tours: International Tours:
    100% for 0-30 days prior to travel 100% for 0-60 days prior to travel 100% for 0-120 days prior to travel
    50% for 31-60 days prior to travel 50% for 61-90 days prior to travel 50% for 121-150 days prior to travel
  • Ozmates Travel reserves the right to:
    • Alter or modify itineraries as deemed necessary;
    • Alter tour costs if necessary;
    • Cancel a tour if minimum passenger numbers have not been met. (If a tour is cancelled all monies paid will be refunded to the passenger or transferred to an alternative holiday as chosen by the passenger).
  • The price of the tours includes all breakfasts, all lunches, all dinners, accommodation (Motel/Hotel unless noted on itinerary), entry fees, transport as per itinerary and staff support at 1:5 or 1:6 passengers unless otherwise noted.
  • NOT included in the tour price is: -passenger spending money; -transfers to and from departure point; cost of passports, visas etc; & items of personal nature such as laundry, toiletries, telephone, excess baggage, wheelchair rental, morning/afternoon teas, drinks.
  • Ozmates Travel reserves the rights to end a passengers holiday prematurely in the case of:
    • Behaviours strongly effect other passengers’ enjoyment.
    • They pose a safety risk to themselves or others.
    In the circumstance of a passenger’s holiday ending prematurely, the passenger or guardian will be liable for the full cost of the passengers return including: staff cost, transport, accommodation and all other support costs. No part of the tour fare is refundable.
  • A passenger is legally responsible for any damage to property or persons they may cause.
  • To maintain financial accountability all passenger spending money should be handed over to Ozmates staff at time of check-in. Ozmates will not be held accountable for any monies not directly under their control.
  • If assistance is required with medication, sufficient medication, plus 3 extra days medication, for the duration of the holiday must be handed to Ozmates staff prior to commencement of the holiday in Webster /Medico Packs or industry Approved containers.
  • All personal belongings are the responsibility of the passenger therefore, Ozmates Travel are not liable for replacement costs if lost or damaged.
  • Ozmates Travel reserve the right to use photographic images and video of the holiday for promotional material unless requested otherwise by the passenger.